Privacy Policy
Privacy Policy
Last updated: June 2026
This Privacy Policy describes how Kneeflow collects, uses, and discloses your personal information when you visit or make a purchase from https://flowkneemassager.com (the “Site”) or otherwise communicate with us.
By using any of our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we do, we’ll update the “Last updated” date at the top of this page.
What Personal Information We Collect
Information You Provide Directly
When you use our Services, you may provide us with:
- Basic contact details: name, address, phone number, email
- Order information: billing address, shipping address, payment confirmation, email, phone number
- Account information: username, password, security questions
- Shopping information: items viewed, added to cart, or wishlisted
- Customer support communications: messages and information you send us
Information We Collect Automatically
When you visit our Site, we may automatically collect certain data (“Usage Data”) using cookies, pixels, and similar technologies. This may include device information, browser type, IP address, and how you interact with our Services.
Information from Third Parties
We may also receive information about you from third-party vendors and service providers, including:
- Shopify (our e-commerce platform)
- Payment processors (who collect billing information to fulfill your order)
- Analytics and advertising partners
How We Use Your Personal Information
We use the information we collect to:
- Process and fulfill orders: including payments, shipping, and returns
- Manage your account: and keep you notified about purchases and transactions
- Send marketing communications: such as emails or promotions (you can opt out at any time)
- Improve and secure our Services: including fraud detection and customer support
- Comply with legal obligations
Cookies
Like most websites, we use cookies to power and improve our Site, remember your preferences, and run analytics. For more details on Shopify's use of cookies, visit https://www.shopify.com/legal/cookies.
You can adjust your browser settings to reject cookies at any time, though doing so may affect how parts of the Site function.
How We Share Your Personal Information
We may share your personal information with:
- Vendors and service providers who support our operations (payment processing, fulfillment, customer support, analytics, cloud storage)
- Business and marketing partners, including Shopify, for advertising purposes
- Legal and compliance purposes, including responding to legal requests or protecting our rights
- Business transactions, such as a merger or acquisition
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User-Generated Content
If you post a product review or other content through our Services, that content will be publicly accessible. We are not responsible for the privacy or security of any information you choose to make public.
Third-Party Links
Our Site may link to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies independently.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with their information, please contact us and we will delete it.
Security
We take reasonable precautions to protect your information, but no security system is impenetrable. We recommend you use secure channels when communicating sensitive information.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Delete your personal data
- Correct inaccurate information
- Opt out of marketing communications
- Request portability of your data
To exercise any of these rights, contact us at hello@flowkneemassager.com.
Contact Us
Email: hello@flowkneemassager.com
Address: 8 The Green Suite R, Dover, DE, 19901, United States